Our team works quickly to get orders out as soon as possible, therefore, changes and cancellations aren't always possible.
If you would like to cancel an order, the quickest way is to use our Chat feature on peets.com.
If the chat isn't able to cancel your order or you would like to make a change, please reach out to our Customer Experience team with a phone call immediately to see if it can be done. If outside of business hours, please reach out via email.
Our business hours are Mon – Fri from 6am – 6pm PT.
Call Us: 1.800.999.2132
Email Us: customerservice@peets.com
While we'll do our best to assist, we cannot guarantee that changes or cancellations can be made once order processing has begun.