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Account and Order Management

Online Orders

  • The items in my cart disappeared when I added a Gift Subscription.
  • When I try to checkout, I’m getting an error “A gift exists in your cart please proceed to check out now.”
  • How do I place an order on peets.com?
  • How will I know that you received my order?
  • How do I track my order?
  • I placed an order but haven't received it yet - why?
See all 18 articles

Account Management

  • How do I log in to my Peet's account?
  • How do I log out?
  • I no longer have access to the email I used for my account. How can I change it?
  • Can I delete my credit card from my account?
  • How do I add or update my payment method?
  • How do I unsubscribe from your emails?
See all 7 articles

Shipping and Returns

  • What is your return policy?
  • How much do you charge for shipping?
  • How much is international shipping with a subscription?
  • How much is expedited shipping with a subscription?
  • Can I use Shoprunner on my subscription?
  • When will my order ship?
See all 13 articles

Gift Cards

  • What is an eGift Card?
  • How do I buy a Peet's gift card?
  • Can I use more than one gift card?

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