Find answers to common questions about Mobile Order Ahead, pickup policies, rewards, and delivery.
Menu Availability
The Order Ahead menu includes Peet's selection of beverages, baked goods, breakfast items, and snacks.
Available items may vary by location and time of day. Products that are sold out will automatically be removed from the menu.
Order Preparation & Pickup
How Long Will My Order Be Held?
Mobile orders are held for approximately 10 minutes after they are prepared.
To ensure product quality and food safety, orders that are not picked up within that timeframe may be discarded.
Are Mobile Orders Prioritized?
No. Mobile orders are prepared in the order they are received and do not receive priority over orders placed in-store.
Changes & Cancellations
Mobile orders cannot be canceled once they have been submitted.
If you experience an issue with your order, please contact Customer Experience for assistance.
Bean Purchase Benefit
Customers who purchase 1 lb. of coffee beans through Mobile Order Ahead will receive a coupon in their app inbox for a complimentary beverage, valid for 14 days from the date it is issued.
Please Note: This benefit applies only to Mobile Order Ahead purchases. Customers purchasing 1 lb. of beans in-store receive their complimentary beverage at the time of purchase. This offer is not valid when redeeming a 400-point coffee reward.
Ordering Without the App
Customers can place pickup and delivery orders through order.peets.com without using the Peet's app.
However, Peetnik Rewards points are only earned on orders placed through the Peet's app. Orders placed through order.peets.com are not eligible to earn points.
Delivery Order Issues
Orders placed through the DoorDash app must be supported by DoorDash directly.
If DoorDash is unable to resolve the issue, please contact Customer Experience with your order details and we'll be happy to review the situation further.