This article covers common questions about purchasing a Peet's Gift Subscription, checkout requirements, account access, and recipient information.
Account Requirements
A Peet's account is not required to purchase a Gift Subscription. You may complete your purchase as a guest.
However, a Peet's account is required if you would like to manage your Gift Subscription after purchase, including:
- Viewing upcoming shipments
- Skipping eligible shipments
- Updating the grind selection
- Changing the gift coffee selection (when applicable)
- Adjusting the timing of future shipments
- Viewing shipment status and tracking information
For the best experience, we recommend creating or signing into a Peet's account before purchasing your Gift Subscription.
Purchasing a Gift Subscription
Gift Subscriptions must be purchased separately and cannot be combined with other products in the same shopping cart.
If you'd like to purchase additional coffee, tea, or merchandise, you'll need to place a separate order.
Gift Subscription Checkout Errors
"A gift exists in your cart. Please proceed to checkout now."
This message indicates that a Gift Subscription is currently in your cart.
Because Gift Subscriptions must be purchased separately, you'll need to either:
- Complete checkout for the Gift Subscription, or
- Remove the Gift Subscription from your cart before purchasing other items
Once the Gift Subscription has been removed or purchased, you can continue shopping for other products.
Incorrect Recipient Information
If you accidentally entered the wrong shipping address or sent the Gift Subscription to yourself instead of the intended recipient, please contact Customer Experience as soon as possible.
While changes cannot be guaranteed once an order has entered processing, our team will do its best to assist.
Contact Customer Experience
- Email: customerservice@peets.com
- Phone: 1.800.999.2132
- Hours: Monday through Friday, 6:00 AM to 6:00 PM PT
- Chat: Available on peets.com
Additional Gift Subscription Information
When purchasing a Gift Subscription:
- You can select the date you would like the recipient's first shipment to process.
- The recipient will receive an email notification when their gift subscription begins.
- Gift Subscriptions are prepaid at the time of purchase.
- Gift Subscriptions cannot be combined with other products during checkout.
- Gift Subscriptions are not eligible for one-time add-on items.
- Certain subscription management features may only be available to the purchaser of the gift subscription.
For information on shipment timing, tracking, and notifications, see Gift Subscription Orders & Shipping. For information on updates, skips, and other account changes, see Managing a Gift Subscription.