Gift subscriptions can be managed through the gifter's Peet's account, allowing select updates to be made for the recipient throughout the subscription term.
Updating the Grind
The grind setting for a gift subscription can be updated at any time by the purchaser of the gift subscription.
To update the grind:
- Log in to your Peet's account.
- Navigate to My Subscriptions.
- Select the gift subscription you'd like to update.
- Click Change Product.
- Select the preferred grind option and save your changes.
Skipping a Gift Subscription Shipment
If you'd like to skip an upcoming gift subscription shipment:
- Log in to your Peet's account.
- Navigate to My Subscriptions.
- Locate the gift subscription you'd like to manage.
- Select Skip Order.
Any changes must be made before the scheduled processing date.
Extending a Gift Subscription
Once a gift subscription has ended, you have the option to continue sending coffee to your recipient.
Simply log in to your Peet's account and opt into a paid recurring subscription for the recipient. This allows shipments to continue seamlessly after the gift subscription term has been completed.
Gift Subscription Cancellations
Because gift subscriptions are prepaid at the time of purchase, they cannot be canceled through your account once the order has been placed.
If you need assistance with a gift subscription, please contact Customer Experience:
- Email: customerservice@peets.com
- Phone: 1.800.999.2132
- Hours: Monday through Friday, 6:00 AM to 6:00 PM PT
- Chat: Available on peets.com
One-Time Add-Ons
Gift subscriptions are not eligible for one-time add-on items.
This helps ensure gift subscriptions and personal subscriptions remain separate and prevents items from being accidentally added to the wrong shipment, creating a more seamless experience for both gift purchasers and recipients.