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Managing Your Subscription Items

Updated

Your Peet's subscription can be customized at any time through the Subscriptions section of your account. You can update your coffee selection, grind, quantity, frequency, and one-time add-ons.

Important: Changes must be made before your scheduled processing date. Once an order has processed, modifications cannot be made until the next shipment.

Changing Your Coffee

Frequent Brewer and Curated subscriptions allow you to change your coffee selection whenever you'd like.

To update your coffee:

  1. Log in to your Peet's account.
  2. Navigate to the Subscriptions section.
  3. Locate the subscription you'd like to update.
  4. Select Swap Product.
  5. Choose your new coffee.
  6. Scroll to the bottom of the page and select Swap Product to save your changes.

Coffee Swap Guidelines

  • Frequent Brewer subscriptions can be swapped to any other eligible coffee subscription product.
  • Curated subscriptions can only be swapped to another curated subscription. For example, a Small Batch Series subscription can be changed to a Single Origin Series or Signature Blend Series subscription, but it cannot be changed to a standard coffee subscription such as Major Dickason's Blend.
  • Your current grind selection will automatically carry over when available. If you'd like a different grind, complete the product swap first, then update the grind selection separately.

Decaf Subscriptions

Caffeinated subscriptions cannot be converted directly to decaf. To switch to a decaf coffee, cancel your current subscription and create a new subscription with your preferred decaf selection.

 

Changing Your Grind

To update your grind preference:

  1. Log in to your Peet's account.
  2. Navigate to Subscriptions.
  3. Locate the subscription you'd like to modify.
  4. Select Change Product.
  5. Choose your coffee with the desired grind option.
  6. Save your changes.

Adjusting Quantity and Frequency

Subscription quantity and delivery frequency can be updated at any time from the Subscriptions section of your account.

  • Use the Quantity dropdown to adjust the quantity.
  • Use the Frequency dropdown to adjust the delivery frequency.

Changes are automatically applied to future shipments.

Curated Subscription Limits

Curated subscriptions, including the Small Batch Series, Single Origin Series, Signature Blend Series, Dark Roast Series, Medium Roast Series and Decaf Series.

  • Ship once per month.
  • Cannot have their frequency adjusted.
  • Are limited to a maximum of 3 pounds per shipment.

Adding One-Time Items

Eligible products can be added to your next subscription shipment as a one-time add-on.

To add an item:

  1. Log in to your Peet's account.
  2. Browse for the product you'd like to purchase.
  3. For the Purchase Option select One-Time Purchase.
  4. For the Order Option select Combine with upcoming order. 
  5. Select the brown Add to Upcoming Order button to finalize the change.

The item will automatically be included with your next subscription shipment. No additional checkout is required.

Active subscribers receive 10% off one-time add-on items as part of their subscription benefits.

One-Time Add-On Guidelines

  • One-time add-ons will be included with your next scheduled subscription shipment only.
  • Adding a one-time item does not create a subscription for that product.
  • Gift subscriptions and Bundles are not eligible for one-time add-ons.
 

Adding a Recurring Subscription Item

If you would like to receive an additional product on an ongoing basis, it will need to be set up as a separate subscription. Adding a one-time item to your shipment does not automatically create a recurring subscription for that product.

To create a new subscription and have it included with your next scheduled shipment:

  1. Log in to your Peet's account.
  2. Browse to the product you'd like to receive regularly.
  3. Under Purchase Option, select Subscribe & Save.
  4. Under Order Option, select Combine with Upcoming Order.
  5. Click the brown Add to Upcoming Order button to confirm.

Your new subscription will be created and, when eligible, will be included with your upcoming subscription shipment.

Removing One-Time Items

One-time add-ons can be removed before your order processes.

  1. Log in to your account.
  2. Navigate to Subscriptions.
  3. Locate the upcoming shipment.
  4. Find the one-time item you'd like to remove.
  5. Select Remove Item.

The item will be removed from your upcoming shipment.

Note: To help ensure your shipment processes successfully, be sure to keep at least one active subscription item in your subscription. Removing all subscription items may result in processing issues or prevent upcoming orders from being generated.