If you're experiencing issues with your subscription, the information below covers some of the most common causes and solutions.
Payment & Billing Issues
Charges on an Expired Card
In some cases, banks automatically update credit or debit card information when a replacement card is issued. This can allow a subscription charge to be successfully processed even if the original card on file has expired.
You can review and update your payment method at any time by logging in to your Peet's account and navigating to your subscription settings.
Subscription Order Not Processing
The most common reasons a subscription order does not process are:
- A payment issue with the card on file
- An item in your subscription being temporarily out of stock
If either of these situations occurs, you should receive an email notification with additional information.
To resolve the issue:
- Verify and update your payment information if necessary.
- Check whether any items in your subscription are currently out of stock.
- Review any email notifications related to the failed order.
Shipment & Cancellation Issues
Received a Shipment After Canceling
If you canceled your subscription but still received a shipment, it's likely that the order had already entered processing before the cancellation was submitted.
Subscription cancellations and modifications must be made at least 24 hours before the scheduled processing date. Orders that have already processed cannot be canceled and will continue through fulfillment and shipment.
Product & Subscription Eligibility
Unable to Add a Bundle to Your Subscription
Bundles are already offered at a discounted price and cannot be combined with additional subscription discounts, promotions, or offers. As a result, bundle products are not eligible to be added to subscription orders.
An Item I Added to My Subscription Was Removed
There are two common reasons an item may no longer appear in your subscription shipment:
- Limited release products can be added to a subscription as a one-time add-on. Once the product is no longer available, it will be automatically removed from future subscription shipments.
- Out-of-stock items may be temporarily removed from an upcoming shipment when inventory is unavailable. In these situations, you may receive an email notification with additional details.