Tracking Your Order
You can track your order by:
- Selecting "View Your Order" from your order confirmation or shipping confirmation email.
- Logging into your Peet's account and viewing the Order History section.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Timeline
Peet's aims to process and ship orders within 2 business days, although processing times may vary during periods of high order volume.
Shipping Notifications
After placing an order, you'll receive:
- An order confirmation email confirming your purchase.
- A shipping confirmation email once your order has shipped, including tracking information.
Delayed or Missing Orders
If your order has not arrived:
- Confirm that you received an order confirmation email.
- Check your Order History or shipping confirmation email to verify the shipment status.
- Review the carrier tracking information for delivery updates.
- Check around your delivery location and with household members if the carrier indicates the package was delivered.
If tracking has not updated, the package is significantly delayed, or you believe the shipment is lost, please contact Customer Experience for assistance.
Missing Tracking Information
If you have not received tracking information:
- Check your email inbox and spam folder for the shipping confirmation email.
- Verify whether the order has shipped by reviewing your Order History.
- If you still cannot locate the shipment details, contact Customer Experience for assistance.