Placing an Order
To place a one-time order:
- Browse coffee, tea, K-Cup® pods, espresso capsules, and other products on Peets.com.
- Select your preferred product, grind (if applicable), and quantity.
- Choose One-Time Purchase.
- Add the item to your cart and proceed to checkout.
- Review your order details carefully before submitting, including:
- Shipping address
- Billing address
- Product selection
- Quantity
- Coffee grind
After your order is submitted, you'll receive an order confirmation email. A second email will be sent once your order ships.
Viewing Order History
Customers who create a Peet's account can view current and past orders in the Order History section of their account.
Orders placed using Guest Checkout are not visible in an account's Order History.
Creating an account also makes it easier to track orders, manage subscriptions, and save information for future purchases.
Missing Order Confirmation Emails
If you placed an order but did not receive a confirmation email, check the following:
- Did a confirmation number appear after checkout?
- Do you see a charge or authorization on your payment method?
- If logged into your account, does the order appear in your Order History?
If you're unsure whether the order was successfully placed, contact Customer Experience for assistance.
Gift Messages
Sending a gift is easy. During checkout, visit your cart and select the option indicating that the order is a gift. You'll be able to add a personalized gift message before completing your purchase.
Order Changes & Cancellations
Peet's begins processing orders quickly, so changes and cancellations cannot always be accommodated.
If you need to modify or cancel an order:
- Use the chat feature on Peets.com for the fastest assistance.
- Contact Customer Experience as soon as possible by phone during business hours.
- If contacting us outside business hours, send an email request.
Important: Once order processing has begun, changes and cancellations cannot be guaranteed.
Coffee Quantities
Most coffees sold on Peets.com are available in 1 lb bags only.
Select Reserve Coffees may be available in half-pound sizes. Product availability and package sizes will be listed on the individual product pages.